Refund Policy

Thank you for shopping with Poseidon’s Pets of Picayune. Please read this policy before you buy. Questions are always welcome before purchase: call or text (769) 242-1050 or email poseidonspets@yahoo.com.

Live animals and corals

Please be certain about your purchase before sending payment. Live animals and corals cannot be returned for a change of mind. Payments and deposits are non-refundable if the buyer changes their mind, fails to complete payment, or otherwise backs out of the purchase.

Animals that arrive with a problem are covered by our Live Arrival Guarantee (see our Shipping Policy). Any issue must be reported within 1 hour of delivery or pickup, with clear photos and/or video showing the animal and the condition in which it arrived. Approved resolutions are determined case by case. Shipping charges are not refundable unless otherwise agreed.

Deposits, holds and payment plans

We offer 30-day payment plans on eligible animals. A 50% non-refundable deposit is required to place an animal on hold, and the balance is due within 30 days of the deposit. If the balance is not paid in full within 30 days, the plan is canceled, the animal goes back up for sale, and payments already made are non-refundable. Extensions must be approved by Poseidon’s Pets before the payment deadline.

Frozen foods and feeder insects

Frozen foods and live feeder insects are perishable and cannot be returned. If something is wrong with your order, let us know at pickup or delivery and we'll make it right.

Supplies and dry goods

Unopened, unused supplies in their original packaging may be returned within 14 days of purchase for a refund to the original payment method or store credit. Opened products, water treatments and supplements cannot be returned for safety reasons. Return shipping is the buyer’s responsibility unless the item arrived damaged or we sent the wrong item. Contact us before returning anything.

Event tent rentals

Please contact us as early as possible if your event date changes or you need to cancel. We'll do our best to reschedule. Refunds for rental cancellations are handled case by case, depending on notice given and whether the date can be rebooked. Rentals canceled by Poseidon’s Pets (for example, for unsafe weather) will be rescheduled or refunded.

If we can’t complete a sale

If Poseidon’s Pets is unable to complete a sale for a reason on our end, we will work with the buyer to provide an appropriate refund or resolution. Approved refunds are issued to the original payment method.